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UK Clothing And Leisure Retailer

UK Clothing And Leisure Retailer
Scale
60+ shops plus online business
Location
UK-wide retailers
Sector
Retail

“Formkraft, what does it mean to us? Having all of the POS/Sale tickets sent out & not having to count them into boxes – bliss. The new store starter packs make our lives easier because we can be sure that everything we need will be delivered on the day we need it – stress buster. 

If we need to source a new item or change an order and it seems like a big deal to us, the team says ‘No problem, leave it with us and we’ll get back to you’… and that is exactly what happens, no fuss, no drama just warm, courteous, efficient service and we can be confident that we will get what we need – reassuring.

Talking to the staff at Formkraft – great fun! In short, efficiency with a smile!”

Retail Operations Manager

The challenge...

One of the UK’s leading high-street retailers, our client had previously experienced a number of problems and challenges resulting from the limitations and inadequacies of suppliers. These issues – typical of those faced by many expanding businesses – included late or incomplete deliveries; vague and incomplete paperwork, delivery notes and invoices; a lack of supply continuity; unreliable deliveries; inflexible pricing; poor product quality. Suppliers were also failing to coordinate store openings and source difficult-to-find or unusual products, and often proved difficult to reach and communicate with.

Our solution...

Since 2008 we’ve worked with this client by understanding the nature of the business and providing an integrated service addressing every challenge. The result is improved efficiency and added value at every stage of the customer’s procurement function.

  • Having our own warehousing facilities and a just-in-time capability means we’re able to carefully collate orders ourselves before supplying products in the quantities – and at the times – that their branches specify.
  • Our proactive approach to customer care means we’re able to ensure that our third-party carriers always provide a 5-star service.
  • Acting as a nominated procurement department we provide competitive pricing and improved time and labour efficiency right across all branches, departments and purchasing officers.
  • Our dedicated account manager and a team of experienced procurement professionals provide a smoother, more accessible and highly personal service.
  • Online ordering and tailored store opening packs reduce the businesses workload.
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